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Mobile Banking

Mobile Banking

Mobile Banking with CedarStone Bank

cedarStone-bank-mobile-banking-1What is my account balance? Did that check clear? Get essential information and perform transactions on the go with CedarStone Bank's Mobile Banking. This service is quick, secure, and as easy as picking up your mobile phone.

Once you're an Online Banking user, all you need is a mobile phone with a web browser to bank whenever you have a minute.

  • View account balances, transactions, & pending payments
  • Move money between your CedarStone Bank accounts
  • Find nearby CedarStone Bank banking offices and ATMs

Three Types Of Mobile Banking Available:

  1. Browser based Mobile Banking (as seen on the right) with no downloading of apps required.

    Why Use Mobile Browser Banking?
    Get full and extended mobile banking capabilities on your web-enabled device. Receive an optimal banking experience with a look and feel that is similar to PC-based online banking, in a site designed to fit neatly into your device 's screen.
    View screenshot
  2. Text based Mobile Banking with text messaging.

    Why Use Text Banking?
    Send text commands (such as BAL) to your bank from your SMS-enabled phone to inquire about basic account balance and transaction history information. Receive text message responses directly to your phone.
  3. Love using Apps? Then our Mobile Banking app for iPhone or Android is for you!

    Mobile Phone Apps
    For faster access, download our free Mobile Banking app for iPhone or Android. During the Enrollment Process you will be able to download the mobile Touchbanking app from Google Play or the Apps Store.
    View Android Screenshot  -  View i-Phone Screenshot

 

 

Enrollment

Step 1 - Enrollment

Login to Personal Online Banking as you would normally. Once you have entered your password, the next screen will be introducing you to Mobile Banking. Select OPTIONS at top of screen to continue process. (Click on the image for larger screen)...

Mobile Banking Enrollment - CedarStone Bank

Scroll down to the Enrollment Option. To ENROLL for Mobile Banking, click “ENROLL NOW”. The Terms and Conditions will open in a separate browser window. (Click on either image for larger screen)...

Mobile Online Banking - CedarStone Bank

Mobile Online Banking - CedarStone Bank

Read and/or print the Terms and Conditions for Mobile Banking. If you agree, then click the box beside “I accept these Terms and Conditions”. Click “Continue”. The next screen to appear will be Select Services. (Click on image for larger screen)...

Mobile Online Banking - CedarStone Bank

Step 2 - Select Your Services

If you have a smart phone, you may want all three services. If you do not have a smart phone, then you may only want Text Messaging. If you do not have a smart phone but can still access the internet, you may want to choose Mobile Browser and Text Messaging. There are links on the screen to help you compare the different services available and to view images of the different services. Once you have chosen the services you want to use, click “Continue”.  (Click on image for larger screen)...
 
Mobile Online Banking - CedarStone Bank

The next screen will be Account Selection and Configuration. On this screen, please choose the time zone your phone is connected to. For the majority of CedarStone Bank Customers, this will be Central Time Zone. Once the time zone is picked, then click on the accounts you want to access via Mobile Banking.  The next choice is to nickname your accounts. It defaults to numbers; however, you can change it to a word or name. There is a link to view how the nicknames are utilized. (Click on image for larger screen)...

Mobile Online Banking - CedarStone Bank

NOTE - If you wish to add an additional service to your current enrollment you will need to remove your current services and select all of the services you would like.

 

Step 3 - Activate Your Mobile Service

Once you have the nicknames set, click “Continue”. A text message will be sent to your mobile device with an activation code. (based on your account phone number). Click on the text message to obtain your activation code:(Click on image for larger screen)...

Mobile Online Banking - CedarStone Bank

 

You will receive a text message stating the following:
CSB Banking Alerts
Activation Code: #######
Reply HELP for Help
Msg&Data rates may apply.
Get 5 msgs/mo
Info: 615-443-1411

The next screen will be Enter Activation Code. Enter your Activation Code to confirm your enrollment to online banking! (Click on image for larger screen)...

Mobile Online Banking - CedarStone Bank

The next screen will be Activation Successful. It has important information that you may want to print to keep for future reference.

You will receive more text messages if you picked Mobile Browser (link to access mobile banking) and Downloadable App (link to download app). At this time, you can either click “Go to Mobile Banking Main Menu” (update any of the information you completed on the previous screens, like account nicknames) OR you can click on “Exit Mobile Banking”.

Mobile Online Banking - CedarStone Bank

Once you “Exit Mobile Banking” you will get a screen stating “You’ve just logged out of online banking.” Close this screen to see your initial online banking landing page that lists a summary of your accounts, etc. It will still be open when you close the “logged out” window.

You have now completed the Enrollment Process.

To Download a hard copy of these instructions - CLICK HERE

If you need any assistance with enrollment, please contact us during normal business hours at:

Lebanon Office 615-443-1411
Mt. Juliet Office 615-754-1411
Donelson Office 615-874-1444

Browser Banking

Accessing Mobile Browser Banking:

Once you have enrolled and verified your Mobile Browser Banking account you will receive a text with a link to the Mobile Browser Banking sign on. Please bookmark this for future access...

Mobile Banking Link - CedarStone Bank 

Once you click on the link you will land on the first security screen (then the second security screen) and with the correct access information you will land on the Mobile Browser Banking Main Menu (and you are ready to use your Mobile Browser Banking!):

If you have lost this link to Mobile Browser Banking you can log in here OR - if you would like to add Mobile Browser Banking to your current Mobile Banking Options select "Add New Device" in your Mobile Banking Profile.

Mobile Banking Security Question - CedarStone Bank    Mobile Banking Second Security Screen - CedarStone Bank
Mobile Banking Main Menu - CedarStone Bank    Mobile Banking Account Balalnces - CedarStone Bank

If you need any assistance with accessing your Mobile Browser Banking, please contact us during normal business hours at:

Lebanon Office 615-443-1411
Mt. Juliet Office 615-754-1411
Donelson Office 615-874-1444

Banking App

Access Banking App:

Once you have enrolled and verified your Mobile Banking App you a text message to download the Mobile Banking App

Mobile Banking App - CedarStone Bank

Downloading Your Banking App:

When you click the link, it will download the application for “TouchBanking” by Fiserv Solutions, Inc. This will utilize iTunes for iPhones or Google Play for Android Phones. (You will see this information below when you are selecting your Mobile Banking Options.

If you would like to add Mobile Banking App to your current Mobile Banking Options select "Add New Device" in your Mobile Banking Profile. 

Download Mobile Apps - CedarStone Bank

If you missed your text message link for download links - here are the links to both i-Phone and Android.

  Download Mobile Apps Google Play - CedarStone Bank

 Once you have download the app you will see the following TouchBanking Icon on your mobile device:

Touchbanking with CedarStone Bank 

Next Step - Activate You Mobile Banking App:

Click on your App and you will be required to enter your App Code: GoMobile0799 and then enter your banking username.

You will then be asked a security question and then your password will be requested to complete the process and you will land on your account screen ready for mobile banking:

Mobile Banking Android - CedarStone Bank

 

 

Mobile Banking iPhone - CedarStone Bank

If you need any assistance with accessing your Mobile Banking Application please contact us during normal business hours at:

Lebanon Office 615-443-1411
Mt. Juliet Office 615-754-1411
Donelson Office 615-874-1444

Text Banking

Text Banking:

Once you have enrolled and verified your Text Banking you are ready to start using Text Banking. Text banking is simple to use you simply send a command for information or service you want to receive (via text):

By entering these commands in your text command line you can request account information:

  • BAL
  • ATM+Street or zip
  • BRANCH+Street or zip
  • HIST+texting accout nickname

Text Banking Options - CedarStone Bank

Here are some additional examples of Text Banking with CedarStone Bank:

Text Banking Examples - CedarStone Bank

If you ever wish to stop receiving text alerts from your account you can send the text command line "STOP" and this will stop your text communication.

If you need any assistance with accessing your Text Banking please contact us during normal business hours at:

Lebanon Office 615-443-1411
Mt. Juliet Office 615-754-1411
Donelson Office 615-874-1444

CedarStone Bank